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Frequently asked questions

Is there a minimum length-of-stay requirement?

At the Clipper City Home, you can book your stay for one night, one month or a whole year. Only at certain times during the year is a minimum stay of two to three nights required. We also offer various promotions and special rates which may involve a minimum stay.

Do I need a credit card to make the booking?

A credit card is not required when reserving standard or corporate rates. You can, however, guarantee your booking with a credit card to ensure your reservation is held for you even after 6pm on the day of arrival. Please note that reservations not guaranteed by credit card will be cancelled after 6pm. You may need to enter a credit card number or prepay when booking promotional or other special rates. Please see the booking conditions of the respective offer.

Can I book the stay with breakfast?

The Clipper City Home does not provide breakfast on site. As part of a co-operation with the Sagrantino Wine Bar next-door, however, we do offer a delicious breakfast which you can enjoy from 7am on weekdays and from 8.30am on weekends. You can book the breakfast directly through us for a price of € 12,90 per person/day and the reception staff at the Clipper City Home will book the breakfast to your account. Otherwise you can pay directly at the Sagrantino Wine Bar. If you want more breakfast recommendations, the team of our reception is gladly with great tips at your disposal.

What are the advantages of making a direct booking?

The cheapest rates are available on our website or via telephone bookings and we will be glad to provide you with further information on this. Please let us know if you find a better price for the same service elsewhere.

During what hours can I call the Reservations office?

Our Reservations office is available on +49 800 – 2547737* 8 am to 5:30 pm Monday to Thursday and 8am to 4:30pm on fridays. *Calls from German landlines are free. If calling from abroad, please contact our reception directly on +49 30 – 206370.

How can I book/negotiate a contract rate?

If you book as part of a contract rate, please use the booking code advised to you in the booking mask on our website or tell us the code when booking by telephone.
Travelling on business and planning an extended stay or multiple stays in Berlin? Please contact Ms Feld, our Sales Manager via email (f.feld@clipper-boardinghouses.de) to arrange a contractual corporate rate.

Can apartments also be booked for families?

You and your family are very welcome to stay with us. Our apartments are suitable for up to 4 people, depending on category, making them ideal for a family holiday in Berlin. The spacious Deluxe Apartments with a roof garden, for example, have enough room for two rollaway beds. The costs for the rollaway beds vary by age of the children between 20€ and 40€. We are also happy to provide a babybed for children until the age of two for additional 10 Euros per night.

Is there an additional service for families?

We can provide a buggy during your stay free of charge, if required. We also work with a local child-care facility which can arrange experienced babysitters.

What services are included in the rate?

The rates shown include accommodation and VAT. They also include partial cleaning every 3rd night, and full cleaning every 6th night.

When do I have to pay for my booking?

We ask that you settle your account at reception during check-in. Please note that prepayment may be required when booking promotional or other special rates. Please see the booking conditions of the respective offer.

Can I bring my dog?

Your four-legged travel companion is welcome to stay with us! We charge a one-off cleaning fee of 25 Euros per week for your dog. The reception can provide information on dogsitters.

Is smoking permitted in the apartment?

We have been a non-smoking apartment property since 2014! And we are committed to keeping this promise to our guests. If the non-smoking rule is breached, we reserve the right to charge a special cleaning fee of 120 Euros.

Are there parking spaces on site, and do these need to be booked?

Upon request and subject to availability, you can park in our on-site underground car park, which has direct lift access to each floor. Parking bays cost 23 Euros per night. The clearance height is 2 metres. We recommend booking your parking bay in advance. Ask about our flat monthly rates for extended stays.

What time does the apartment become available on the day of arrival?

Your apartment will be available from 3pm on the day of arrival. We will be glad to store your luggage for you before this time. Please speak to us if you would like to access your room earlier. If you would like to book a guaranteed early check-in from 11am, you are welcome to arrange this through the reception or Reservations department, though it is subject to availability. We charge 40 Euros for this.

During what hours is the reception staffed?

The reception team is available from 7am to 10pm Monday to Friday, and from 8am to 6pm on weekends and public holidays.

What do I need for check-in?

For the check-in process, we need you to complete the registration form. If you have already received this by email prior to your stay, you can send this to us beforehand by email, or submit it to reception upon arrival.
At check-in, you pay for the fixed services booked, such as accommodation, parking, rollaway bed or cot, for the entire stay. If you have already prepaid by credit card, please provide your credit card to authenticate the payment.
If you are travelling on business, please provide your complete employer confirmation on arrival, if you have not already sent it to us beforehand.
If you are a non-German citizen, we will require your passport/ID for check-in.

How do I check in outside reception hours?

If you arrive outside the reception’s opening hours, your room card will be provided in the check-in box next to the main front door. Please enter your first name and last name without spaces as a password. Once you have your card, please use the card reader on the wall to the left, next to the check-in box.

How do I access the car park with my car?

If you have booked a parking bay in the car park, please be so kind and come first to the reception, to pick up the keycard for the entrance. The entrance of our garage is located in Rosmarinstraße, at the backside of our house. This card will be coded to open the entrance gate.

Is Internet available in the apartment?

Yes, we provide free WiFi throughout the entire property. You will be given the access details upon arrival. If you require a faster connection, you may opt for this for a charge of 3 Euros a day or 10 Euros a week.

Are there shops nearby?

The REWE – a supermarket selling all kinds of specialities and fresh produce – is approx. 500 metres away (The Q 205, Friedrichstraße 67). In addition to the Rewe City market, you will find a TEMMA biomarker here. The market will be open on weekdays and Saturday from 8am to 10 pm.

Is there a shopping service?

We work with the Rewe delivery service (minimum order value 45 Euros), and will be glad to send you an order list beforehand. We check the desired delivery date and order the goods for you. We then charge you for the order. You can of course also order online directly through Rewe and have the goods delivered to your apartment.

When are the apartments cleaned?

The booked rate includes partial cleaning every 3rd night and full cleaning every 6th night. You can also book an extra cleaning service in between through reception for a charge of 15 Euros for the full cleaning.

Is there a laundry service?

We can arrange a laundry service for you Monday to Friday. If you hand your laundry into reception by 9am, you will receive it back by 6pm the same day. Express cleaning is also available upon request. Washing bags and lists can be found in your wardrobe. Washing machines, dryers and clothes drying racks are available free of charge from 8am to 8pm daily in our guest washroom on the 4th floor.

Can I hire an iron/ironing board?

We will be glad to provide you with an iron and ironing board free of charge. Please contact the reception team or our housemaid.

Is there a wellness facility?

For pure relaxation we recommend a visit to the LIQUIDROM Spa Berlin. With the presentation of your apartment card you will receive a discount of 10%.

Can I purchase Nespresso coffee capsules from the boardinghouse?

All apartments are equipped with a Nespresso coffee machine, and we provide the first Nespresso coffee capsules for you in your apartment as a welcome gift. You are then welcome to purchase additional capsules from reception at a price of 0.70 Euros each.

Do you provide hypoallergenic beds?

We will be glad to provide hypoallergenic pillows and blankets upon request, and subject to availability.

Can I borrow an umbrella?

We are happy to rent our own umbrellas at the reception, subject to availability.

What is so special about the location of the Clipper City Home?

The central location close to the Gendarmenmarkt, the direct neighborhood to popular highlights such as the Staatsoper Unter den Linden, the Konzerthaus Berlin, the French Cathedral, the Humboldt University and the close to the road “Unter den Linden” with its famous addresses and attractions of Berlin’s history make the location of the Clipper City Home an ideal starting point for any stay in the federal capital. Whether it is a business or private stay, our boarding house is your “home away” for a perfect start in the day.

Until what time will I be able to use my apartment?

You will be able to have your apartment until 11am on the day of departure. We will be glad to store your luggage for you after this time

Can I book a later check-out?

If you wish to book a guaranteed late check-out until 4pm, you are welcome to arrange this through the reception or Reservations department, though it is subject to availability. We charge 40 Euros for this.

Until what time do I have access to my reserved parking bay?

You will be able to have your parking bay in our car park until 11am on the day of departure. Should you wish to use this for longer, please speak to the reception team.

How does payment work?

You pay for the fixed services booked, such as accommodation, parking, rollaway bed or cot, for the entire stay at check-in. If you have booked for more than 14 days, you will pay for the first 14 days at check-in, then for the next 14 days etc. Should you wish to pay in a different way, please discuss this with reception beforehand. Different conditions apply for payments involving cost absorption.

What methods of payment are accepted?

At the Clipper City Home you can settle your account at reception using the most conventional methods of payment. These include: Cash, EC card, Maestro card, V-Pay card, Visa, Mastercard and American Express. Cost absorption methods must be arranged and approved prior to the stay.