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Is there a minimum length-of-stay requirement?

At the Clipper Boardinghouse Hamburg-Holzhafen, you can book your stay for one night, one month or a whole year. Only at certain times during the year is a minimum stay of two to three nights required. We also offer various promotions and special rates which may involve a minimum stay.

Do I need a credit card to make the booking?

A credit card is not required when reserving standard or corporate rates. You can, however, guarantee your booking with a credit card to ensure your reservation is held for you even after 6pm on the day of arrival. Please note that reservations not guaranteed by credit card will be cancelled after 6pm. You may need to enter a credit card number or prepay when booking promotional or other special rates. Please see the booking conditions of the respective offer.

Can I book the stay with breakfast?

The Boardinghouse Hamburg-Holzhafen does not offer its own breakfast service. We are happy to offer you a delicious breakfast in cooperation with the bistro “Oh it’s fresh”, which is located in the same building. The bistro is open from Monday to Friday from 08:00 am until 03:00 pm.

Where can I eat breakfast?

The Clipper Boardinghouse Hamburg-Holzhafen, does not provide breakfast on site. As part of a co-operation with the “Oh it’s fresh” bistro next-door, however, we do offer a delicious breakfast which you can enjoy from 7am on weekdays and from 8.30am on weekends. You can book the breakfast directly through us for a price of € 10 per person/day, and the reception staff at the Clipper Boardinghouse Hamburg – Holzhafen will give you a voucher for the bistro. Should you require further breakfast recommendations, our reception team will be more than happy to give you some great tips.

What are the advantages of making a direct booking?

The cheapest rates are available on our website or via telephone bookings, and we will be glad to provide you with further information on this. Please let us know if you find a better price for the same service elsewhere.

During what hours can I call the Reservations office?

Our Reservations office is available on +49 800 – 2547737* 9am to 6pm Monday to Thursday and 8am to 4.30pm on Fridays. *Calls from German landlines are free. If calling from abroad, please contact our reception directly on +49 40 – 376960.

How can I book/negotiate a contract rate?

If you book as part of a contract rate, please use the booking code advised to you in the booking mask on our website or tell us the code when booking by telephone.
Travelling on business and planning an extended stay or multiple stays in Hamburg? Please contact our Ms Feld, our Sales Manager via email ( to arrange a contractual corporate rate.

Can apartments also be booked for families?

You and your family are very welcome to stay with us. Our apartments are suitable for up to 4 people, depending on category, making them ideal for a family holiday in Hamburg. The spacious Deluxe Apartments directly overlooking the Elbe, for example, have enough room for two rollaway beds. Each extra bed costs 40 Euros per night. We are also happy to provide a cot for our very young guests at a charge of 10 Euros per night.

Is there an additional service for families?

We can provide a pram during your stay free of charge, if required.

Until what time will I be able to use my apartment?

You will be able to have your apartment until 11am on the day of departure. We will be glad to store your luggage for you after this time.

What services are included in the rate?

The rates shown include accommodation and VAT. They also include partial cleaning every 3rd night, and full cleaning every 6th night.

When do I have to pay for my booking?

We ask that you settle your account at reception during check-in. Please note that prepayment may be required when booking promotional or other special rates. Please see the booking conditions of the respective offer.

Can I bring my dog?

Your four-legged travel companion is welcome to stay with us! We charge a one-off cleaning fee of 25 Euros per week for your dog.

Is smoking permitted in the apartment?

We have been a non-smoking apartment property since 2015! And we are committed to keeping this promise to our guests. If the non-smoking rule is breached, we reserve the right to charge a special cleaning fee of 500 Euros.

Are there parking spaces on site, and do these need to be booked?

Upon request and subject to availability, you can park in our on-site underground car park, which has direct lift access to each floor. Parking bays cost 25 Euros per night. The clearance height is 2 metres. We recommend booking your parking bay in advance. Ask about our flat monthly rates for extended stays.

How do I access the car park with my car?

If you have booked a parking bay in the car park, your room card will be coded to open the entrance gate. The entrance is located on Carsten-Rehder-Strasse. You can choose your own bay in the Clipper Boardinghouse Hamburg – Holzhafen’s car park. If you haven’t yet received your room card, please contact reception.

Until what time do I have access to my reserved parking bay?

You will be able to have your parking bay in our car park until 11am on the day of departure. Should you wish to use this for longer, please speak to the reception team.

Where can I find information on the cultural and tourism tax in Hamburg?

All relevant information and downloads are available at the following link.

During what hours is the reception staffed?

The reception team is available from 7am to 10pm Monday to Friday, and from 8am to 6pm on weekends and public holidays.

Due to the current situation the reception is only opened from 8am to 6pm from Monday to Friday and from 9am to 4 pm at weekends and puplic holidays.

What time does the apartment become available on the day of arrival?

Your apartment will be available from 3pm on the day of arrival. We will be glad to store your luggage for you before this time. Please speak to us if you would like to access your room earlier. If you would like to book a guaranteed early check-in from 11am, you are welcome to arrange this through the reception or Reservations department, though it is subject to availability. We charge 40 Euros for this.

What do I need for check-in?

For the check-in process, we need you to complete the registration form. If you have already received this by email prior to your stay, you can send this to us beforehand by email, or submit it to reception upon arrival.
At check-in, you pay for the fixed services booked, such as accommodation, parking, rollaway bed or cot, for the entire stay. If you have already prepaid by credit card, please provide your credit card to authenticate the payment.
If you are travelling on business, please provide your complete employer confirmation on arrival, if you have not already sent it to us beforehand.
If you are a non-German citizen, we will require your passport/ID for check-in.

How do I check in outside reception hours?

If you arrive outside the reception’s opening hours, your room card will be provided in the check-in box next to the main front door. Please enter your first name and last name without spaces as a password. Once you have your card, please use the card reader on the wall to the right, in front of the front door.

Are there grocery stores nearby?

The Frische Paradies – a supermarket selling all kinds of specialities and fresh produce – is approx. 300 metres away (Große Elbstrasse 210). And the traditional Hamburg Fish Market is a highlight every Sunday. From 7am to 9.30am between November and March, and 5am to 9.30am between April and October, the market offers a wide range of fresh seafood, as well as the Fish Auction Hall.

Is there a shopping service?

We work with the Rewe delivery service (minimum order value 50 Euros), and will be glad to send you an order list beforehand. We check the desired delivery date and order the goods for you. We then charge you for the order. You can of course also order online directly through Rewe and have the goods delivered to your apartment.

When are the apartments cleaned?

The booked rate includes partial cleaning every 3rd night and full cleaning every 6th night. You can also book an extra cleaning service in between through reception for a charge of 10 Euros.

Is there a laundry service?

We can arrange a laundry service for you Monday to Friday. If you hand your laundry into reception by 9am, you will receive it back by 6pm the same day. Express cleaning is also available upon request. Washing bags and lists can be found in your wardrobe. Washing machines, dryers and clothes drying racks are available free of charge from 8am to 8pm daily in our guest washroom.

Can I hire an iron/ironing board?

We will be glad to provide you with an iron and ironing board free of charge. Please contact the reception team or our housemaid.

Can I hire a bathrobe?

We will be glad to provide a bathrobe and slippers in your apartment free of charge upon request.

Can I purchase Nespresso coffee capsules?

All apartments are equipped with a Nespresso coffee machine, and we provide the first Nespresso coffee capsules for you in your apartment as a welcome gift. You are then welcome to purchase additional capsules from reception at a price of 0.70 Euros each.

Do you provide hypoallergenic beds?

We will be glad to provide hypoallergenic pillows and blankets upon request, and subject to availability.

Can I borrow an umbrella?

We are happy to rent our own umbrellas at the reception, subject to availability.

What is the Clipper Boardinghouse Hamburg-Holzhafen unique highlight?

TheClipper Boardinghouse Hamburg-Holzhafen, boasts a free rooftop terrace providing spectacular panoramic views of the Elbe and city of Hamburg. In good weather, we provide sunloungers and sunshades. Make the most of this unique opportunity to spend a few moments relaxing, recovering from hectic everyday life, or simply enjoying a magical sunset. The rooftop terrace is accessed from level 6.

Can I book a later check-out?

If you wish to book a guaranteed late check-out until 4pm, you are welcome to arrange this through the reception or Reservations department, though it is subject to availability. We charge 40 Euros for this.

How does payment work?

You pay for the fixed services booked, such as accommodation, parking, rollaway bed or cot, for the entire stay at check-in.
If you have booked for more than 14 days, you will pay for the first 14 days at check-in, then for the next 14 days etc. Should you wish to pay in a different way, please discuss this with reception beforehand. Different conditions apply for payments involving cost absorption.

What methods of payment are accepted?

At the Clipper Boardinghouse Hamburg-Holzhafen,, you can settle your account at reception using the most conventional methods of payment. These include: Cash, EC card, Maestro card, V-Pay card, Visa, Mastercard and American Express. Cost absorption methods must be arranged and approved prior to the stay.