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Welcome to Hanse Clipper Haus

Below is some of the most important information about our property and the surrounding area.

Additional hints and tips for your stay can be found in our “Clipper Guide”, which can be accessed through your TV. If you require further, more specific information, our reception team will be glad to assist.

Please find here the manuals for the use of dishwasher, mircowaveNespresso machine and TV & NAD Sound System in your Apartment.

We wish you a pleasant stay.

The Hanse Clipper Haus Team

Hanse Clipper Haus services


Opening hours
Monday – Friday 7:00am to 10:00pm
Weekends and public holidays 8:00am to 6:00pm
Speed dialling 200 will put you through to the reception. Outside of our opening hours please dial +49 40 75244044 or +49 170 4596781 in case of emergencies.

Our reception is at your disposal for any questions and suggestions and, among other things, will gladly help you with the following matters:

-Office box – everything from post-it notes, highlighter and paper-clips
-Help with bookings, modifying and printing your plane and train tickets
-Printing, faxing and scanning your documents (may incur a charge)
-Providing writing materials
-Booking city tours
-Restaurant reservations
-Car and bicycle hire information
-Arranging babysitters and dog sitters
-Nespresso capsules, dishwasher tablets and detergent for a fee
-Oral hygiene packs, disposable razors and first-aid items

Early Arrival

On the day of arrival, the apartment will be available from 3:00pm. Should you arrive earlier, you are welcome to book our early arrival service for 40.00 Euro. This is possible from 12:00 am. This service is subject to availability and will be arranged by our reception team.

Late Check-out

The Check-out time is 11:00am. If you need your room until the afternoon, you can book our late check-out Service for 40,00 Euro. A departure until 4:00pm is possible. This service is subject to availability and will be arranged by our reception team.

Laundry service

We will gladly take care of cleaning your laundry from Monday to Friday. You will find a price list for the laundry service in the wardrobe. Please hand your washing to reception until 9:00am, to have it returned by 6:00pm.

Washing machine and dryer

Our guest laundry has washing machines, dryers and laundry racks. The laundry is located on level 4 next to Apartment 408, and you are welcome to use it from 8:00am to 8:00pm free of charge. Reception can provide detergent for a small fee. Please contact reception, if you need an iron and board provided in your apartment.

Car park

The Hanse Clipper Haus has an on-site parking garage for our guests. Depending on availability, you can book a parking bay for 19.00 Euro a night through our reception. Access is off Ditmar-Koel-Strasse.

Apartment information


Use our free basic Internet or the premium Internet for a charge. On your Smartphone, tablet or laptop, first select the “Hanse Clippeer” wireless network and follow the menu navigation.
Your access details consist of your booking number and apartment number, which can be found on the arrival card given to you together with your apartment key.

NAD Viso Two Sound System

Our sound system is connected with the TV and can be used as a radio, CD player and DVD player. Instructions on how to use the TV and sound system you will find on your apartment.


We perform a partial cleaning after every third night and a full clean after the sixth night.
You are also welcome to book additional cleaning sessions for 15,00 Euro through reception.

Nespresso coffee machine

A free starter set of Nespresso capsules is provided in your apartment upon arrival. An instruction manual has been enclosed. Additional capsules can be purchased at reception for a charge of 0.70 Euros each. We will also provide a conventional coffee machine free of charge, subject to availability.


A dishwasher tab can be found in the kitchen drawer. Additional tabs can be given out at reception free of charge. See the manuals section for instructions on how to use the dishwasher.


The entire house is a Nonsmoking area. Failure to comply with this rule will result in an additional charge of 500,00 Euros in cleaning costs.


For outside lines, please first dial “0”, followed by the area prefix and the telephone number. The price is 0.20 Euros per unit. Internal calls are free of charge. The direct number for the telephone in your apartment is +49 40 37 69 6-apartment number.

Electrical Outlet with constant current

You will find fold-out electrical outlets on your work desk. Those electrical outlets will work at all times. We recommend to use those electrical outlets for your electrical appliances.


Emergency call

Emergency call
Fire brigade and rescue service Speed dial 112
Police Speed dial 110

Emergency medical service Tel.: +49 40 22 80 22

Please see our reception staff for recommendations for specialists in the area.


Hafen Apotheke
Ditmar-Koel-Str. 5
20459 Hamburg
Tel.: 0049 40 3751 83 81

Opening hours
Monday – Friday 8:30am to 6:30pm
Saturday 8:30am to 12:30pm

A list of emergency pharmacies and hospitals is available from reception or at

Breakfast and other tips


The Portuguese coffee “Coffee & Cakes” offers all day to selected Portuguese food. For 10,00 EUR per Person you can enjoy a “Hanse Clipper” breakfast. Please ask the reception staff to purchase vouchers. You can reach the restaurant comfortably on the road.

Opening hours
Monday – Sunday 7:00am to 11:00pm

Goldbrot breakfast delivery service

Over the supplier “Goldbrot”, we can order sandwiches, breakfast boxes, sweets and other things for you.
We bring the delivery, if desired, also to the apartment.
An overview of the ordering options can be found at the reception.
You can of course view and order other foods on the website

REWE grocery delivery service

Please use the delivery services from REWE for your purchase.

How does it work?
1. Pick up and fill out your grocery list from the reception team (minimum order 45 Euro).
2. Confirm your delivery date and time and drop your list at the reception.
3. We will accept the delivery for you and take it to your apartment.
4. The order will be placed for your convenience on your bill.

Further tips in the Clipper Guide

Further recommendations and tips on breakfast options, restaurants and nearby delivery services can be found in the “Clipper Guide”, available through your TV. Our reception staff is also happy to give you further recommendations.

Getting around in Hamburg

Public transport

U-Bahn (subway) and S-Bahn (suburban railway) stations nearby

S1, S3, U1 5 minutes’ walk (500 m) away

U3 3 minutes ‘walk (300 m) away


You can use the speed dial function on your telephone to book a taxi for a small charge, or have the reception staff arrange one for you free of charge.
Taxi number when travelling: +49 40 211 211

Directions to Hamburg´s main train station

By taxi or car
You need around 10 minutes (4 km) when travelling by taxi or car.

By public transport
From the “Landsbrücken” subway station, take the S1 for five stops in the direction of “Poppenbüttel/Ohlsdorf”.

Directions to Hamburg Airport

By taxi or car
You need 30 to 45 minutes (12 km) depending on traffic when travelling by taxi or car.

By public transport
From the “Landungsbrücken” subway station, take the S1 in the direction of “Poppenbüttel/Ohlsdorf”. You need about 30 minutes to get to the airport. Please pay attention that only the first three wagons of the train go in the direction of the airport.

You can find more information on
Flight information for Hamburg airport can be obtained by calling: +49 40 5075 0