hygiene concept

Dear guests,

the thorough cleaning of our apartments and public areas is very important to us at all times. Currently we have intensified our efforts once again and are continuously rethinking our work processes. We have developed a detailed hygiene concept and have trained all employees in this respect.

General

  • All employees are regularly instructed about the general hygiene measures and Corona rules of conduct.
  • Compliance with these measures is constantly monitored.
  • All employees are informed that if they feel ill, they must not come to work but have to consult a doctor first.
  • All employees have been given a mouth-and-nose-protector.
  • There is a pandemic and an infection contingency plan. These are posted on a notice board accessible to all employees.
  • All apartments and corridors are ventilated regularly and thoroughly.

Cleaning

  • Work objects (e.g. vacuum cleaners) that are used by several employees are only handled with gloves.
  • In order to protect our employees the apartments are cleaned only in absence of the guests.
  • Whenever the apartments are cleaned, the dishwasher is rinsed at the highest temperature and all surfaces are disinfected.
  • All surfaces in the puplic areas of the boardinghouse are cleaned regular.

Lobby & front desk

  • Disinfection dispensers are available at all entrances and on the reception desk.
  • Attention is drawn to the hygiene and distance rules to all guests by notices (German, English) in the elevator as well as at the front and back door.
  • The minimum distance is ensured by waiting cords in the lobby area.
  • A plexiglas sreen was installed in front of each counter at the reception.
  • All employees are instructed to wear their masks as soon as they step in front of the reception desk.
  • Guests are advised to pay contactless. During cash payments a tray is used for transfering the money.
  • Our employees are instructed to approach guests in a friendly manner if the minimum distance is not observed.

Structure of the duty roster

  • The starting times have been changed so that fewer employees start at the same time and the occupancy of the changing rooms is better distributed.
  • To ensure that the minimum distance is maintained, breaks are taken alone or in small groups.
  • Hand disinfectants, skin care products and disposable gloves are available in sufficient quantities.
  • Each employee has been given a mask. This mask is worn if the minimum distance cannot be maintained (e.g. if things have to be transported in pairs)
  • The offices, staff rooms and toilets are regularly disinfected.
  • If possible, only one employee works behind the counter at reception. If several employees are temporarily working behind the counter, a mouthguard is worn.

Documentation & Tracking

  • The entry and exit of external companies / trades is documented with names, contact details and times.
  • All guests fill out a form for follow-up at the check in next to the registration form, on which the date of stay and contact details are stated