Guest Information
The apartement is available from 3:00 pm on the day of arrival. If you prefer to arrive earlier, please contact the reception. This service is subject to availability and in consultation with reception.
If you would like to book a guaranteed, chargeable late departure, you are welcome to arrange this in consultation with the reception or the reservation, subject to availability.
The Boardinghouse Hamburg-Holzhafen does not offer its own breakfast service. If you would like further breakfast recommendations, our reception team will be happy to provide you with great tips.
We are happy to order the cleaning service for your laundry from Monday to Friday. If you hand in your laundry at the reception from 9:00 until 10:00 am, you will receive it back the same day until 5:00 pm. Express cleaning is also available upon request. Laundry bags and lists can be found at the reception.
Our guest laundry has washing machines, dryers and laundry racks. The laundry is located on level "U" and you are welcome to use it free of charge. Reception can provide detergent for a small fee.
We perform a partial cleaning after every third night and a full clean after the sixth night. You are also welcome to book additional full cleaning sessions for 30.00 EUR through reception.
Use our free Internet. On your Smartphone, tablet or laptop, select the “Clipper” wireless network.
A dishwasher tab can be found in the kitchen drawer. Please click here for the detailed manual.
Since 2015 we are a non-smoking apartment house! We are committed to this promise to our guests. In the Clipper Boardinghouse Hamburg-Michel there is a strict smoking and vaping ban. In case of non-observance of the smoking and steam ban, we therefore reserve the right to charge a special cleaning fee of 500.00 EUR.
The Boardinghouse Hamburg-Holzhafen has a limited number of parking spaces in its own underground car park. We charge EUR 25.00 per night for a parking space or EUR 15.00 per night for stays of 30 nights or more. We recommend that you book your parking space in advance. The headroom is 2.00 metres.
The parking space is available until 11:00 am on the day of departure. If you would like to use the parking space beyond this time, please contact the reception team.
Our service hours are Monday to Sunday and on public holidays from 9 am to 5 pm.
Speed dialling 444 will put you through to the reception. Outside of our opening hours please dial +49 (0)40 75244044 or +49 (0)170 4596781 in case of emergencies.
For external calls, please dial the ‘0’ key first, then the area code and the telephone number. The price is 0.20 EUR per unit. Internal calls are free of charge. The direct number for your telephone in the flat is 0049 40 80901-Apartment number.
If you arrive outside reception opening hours, you will receive your room card via the check-in box next to the main entrance door. Please enter your surname or the six-digit reservation number. Once you have received your card, please use the card reader on the left-hand side of the wall in front of the entrance door. You can find the exact description here.
You will find hinged sockets on the desk in your flat. These sockets are permanently supplied with power, regardless of whether you are in the flat or not. We therefore recommend that you use these sockets to charge your electronic devices.
About 300 metres away (Große Elbstraße 210) is the Frische Paradies - a supermarket with many specialities and fresh products that leaves no culinary wishes unfulfilled. The traditional Hamburg fish market is a highlight every Sunday. You will find a wide range of fresh produce on offer at the market next to the fish auction hall.
We recommend the Rewe delivery service (minimum order value 50.00 EUR). Here you can order directly from Rewe online and have the goods delivered to your flat.
Emergency call
Fire brigade and rescue service
Speed dial 112
Police Speed dial 110
Emergency medical service Tel.: +49 40 22 80 22
Please see our reception staff for recommendations for
specialists in the area.
Pharmacy
Antares Apotheke
Struensee-Haus
Mörkenstraße 43-47
22767 Hamburg
Tel: 040 38904090
www.antarespharma.de
Opening hour
Monday – Friday 8:00 am - 6:30 pm
Saturday 9:00 am - 12:30 pm
A list of emergency pharmacies and hospitals is available from reception or at www.hamburg.de.
We are happy to provide you with an iron and ironing board in your apartment.
We are happy to provide you with a bathrobe and slippers free of charge in the apartement on request.
We are happy to provide allergy pillows and blankets on request and subject to availability. Please inform us when making your reservation if you require allergy bedding.
We are happy to lend out our own umbrellas at the reception, subject to availability.
Please click here for the detailed manual.
The apartments in the Clipper Boardinghouse Hamburg-Holzhafen are equipped with air conditioning. Operating instructions for the air conditioning can be found here.
The apartments in the Clipper Boardinghouse Hamburg-Holzhafen are equipped with underfloor heating. Operating instructions for the heating can be found here.